Schedule:
- Full-time
- 40 hours per week or 8 hours per day
- Monday - Friday
- 8:00 AM - 5:00 PM EDT | 8:00 PM - 5:00 AM MNL time
- with 1-hour unpaid lunch break in between
Client location or time zone: USA - EDT
Company/client overview: The client offers counseling services and online classes like anger management, parenting class, shoplifting and theft prevention, substance abuse awareness and values certifications.
Job Description:
- Virtual Administrators will be responsible for answering calls and responding to online service inquiries.
- Training will be provided in stages:
- Stage One (Screening):
- As Virtual Administrators are becoming familiar to the company, Virtual Admin will begin their learning process by receiving calls and online inquiries and determining appropriate services.
- Client contact information will be provided to local staff via "Google Chat" for booking
- Stage Two (Booking):
- Once Virtual Admins are familiar with the services and are proficient in the process flow, they will be responsible for booking appointments without the assistance of local staff
Requirements:
- Enthusiastic demeanor voice
- Teachable
- Seeks clarification for understanding
- Responsive to initial contact and follows-up on leads/inquires
- Proficient in Google Workspace (Gmail, Google Chat, Google Spaces, Google Meet, Google Docs, Google Sheets, Google Forms, etc.)
- Experience in Appointment Setting
- Excellent English & Spanish communication skills
Technical Requirements (Laptop/Desktop):
- Windows OS Processor: Intel i3 - 6th Generation/Ryzen 5 - 3rd Generation
- Mac OS Processor: Intel i5 - 6th Generation
- RAM: 8GB and up
- Operating System: Windows 10/Catalina and Up Only
- At least 25 Mbps Internet speed
Job Type: Full-time
Salary: Php35,000.00 - Php40,000.00 per month
Schedule:
- Monday to Friday
- Night shift
Experience:
- Appointment Setting: 2 years (Preferred)
- GWorkspace: 2 years (Preferred)
Language:
- Spanish (Preferred)
